Reina Chan

Reina Szeyi Chan

Ph.D. Student · Northeastern University

I am a second year Ph.D. student at Northeastern University, advised by Prof. Xiang Zhi Tan. I hold an M.S. in CS from Northeastern University and B.S. in Resource Economics from the University of Massachusetts Amherst.

My research focuses on developing personalized technologies to support older adults, their care partners, and the collaboration between them. In particular, I conduct user studies to understand how technology can fit naturally into the dynamics of everyday relationships, design context-aware AI systems that support coordination and collaboration, and study how these systems are adopted and adapted in daily life over time.

News

Research & Publications

2026

Measuring “Success” In the Transition from Pre- to Post-LLM Conversational Agents through the Lens of Interaction & Explanations for Older Adults

Tamara Zubatiy, Niharika Mathur, Reina Szeyi Chan, Srijan Pokhrel, Rosemarie Santa Gonzalez, Agata Rozga, Xiang Zhi Tan, Elizabeth Mynatt

GROUPCase Study

This case study discusses how our definition and measurement of success have evolved during this transition and also asks open questions to the community about how to optimally measure “success” in the post-LLM CA era.

From 'What' to 'How' and 'Why': Sharing LLM-Generated Retrospective Summaries of Older Adults' Passive Tracking Data with Remote Family Members

Jiachen Li, Reina Szeyi Chan, Akshat Choube, Xiang Zhi Tan, Elizabeth Mynatt, Varun Mishra

UbiCompPoster

Explored how LLMs can be used to generate retrospective summaries from multi-modal tracking data for RFMs of older adults. We generated summaries as technology probes, and conducted interviews with 11 RFMs to gather feedback. Based on these insights, we redesigned the system into a multi-layer, multi-agent, insight-driven summary approach that builds from objective statistics and descriptions to enriched, context-aware narratives.

Remind Me To Check The Stove Before I Leave The House: Authoring Personalized Context-Aware Smart Home Reminders Using Everyday Language

Reina Szeyi Chan, Sujendra Jayant Gharat, Maya Lampi, Yueran Jia, Avi K Srinivasan, Xiang Zhi Tan

Under SubmissionPreprint

Presented a system pipeline that supports reminder authoring through natural language and conversational interaction. The pipeline translates user requests into structured representations and executable logic, incorporating time-based, activity-based, sensor-based, and state-based conditions. We conducted two studies to examine how users express reminder intent and how conversational support influences the authoring process.

2025

Insights from Designing Context-Aware Meal Preparation Assistance for Older Adults with Mild Cognitive Impairment (MCI) and Their Care Partners

Szeyi Chan*, Jiachen Li*, Siman Ao, Yufei Wang, Ibrahim Bilau, Brian Jones, Eunhwa Yang, Elizabeth D Mynatt, Xiang Zhi Tan

DISPaper

Explored the design of context-aware assistive technologies for meal preparation using a user-centered iterative design process. Through three iterative phases of design and feedback, evolving from low-tech lightbox to a digital screen, we gained insights into managing diverse contexts and personalizing assistance through collaboration with older adults with MCI and their care partners.

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

Szeyi Chan*, Jiachen Li*, Bingsheng Yao, Amama Mahmood, Chien-Ming Huang, Holly Jimison, Elizabeth D Mynatt, Dakuo Wang

CSCWPaper

Explored users' successful and unsatisfactory experiences with assistance from an LLM-based conversational agent, Mango Mango, during cooking.

Assessing Empathy Across Game Fidelity Levels: A Case Study of 3D and Text-Based Versions of Brukel

Szeyi Chan, James Earl Cox, Ala Ebrahimi, Bob De Schutter

DiGRAPaper

Explored the impact of game fidelity on player empathy using the commercial reminiscing game Brukel, comparing a high-fidelity 3D version with a low-fidelity text-based version.

2024

Human and LLM-Based Voice Assistant Interaction: An Analytical Framework for User Verbal and Nonverbal Behaviors

Szeyi Chan, Shihan Fu, Jiachen Li, Bingsheng Yao, Smit Desai, Mirjana Prpa, Dakuo Wang

Under SubmissionPreprint

Explored user interactions with LLM-based voice assistants during a complex task — cooking. We identified key verbal & nonverbal behaviors, and developed an analytical framework in three dimensions: (1) key behavior characteristics, (2) interaction stages (exploration, conflict, integration), and (3) stage transitions during the task.

Cardistry: The Application of Artificial Intelligence to Create Personalized Playing Cards

Brandon Lyman, Ala Ebrahimi, James Earl Cox, Szeyi Chan, Christopher Barney, Bob De Schutter

FDGPaper

Introduced an application that enables users to create their own playing cards for use in evocative storytelling games that generate unique card titles, card suits, imagery, and poetry based on the user’s input, to preserve their digital cards in an online repository and print them for tabletop game play use.

2023

Brukel vs Brukel: Impact of Game Fidelity on Player Experience In Gaminiscing Games

Szeyi Chan, James Earl Cox, Ala Ebrahimi, Brandon Lyman, Bob De Schutter

IEEE Conference on GamesPaper

Explored whether a game design with higher fidelity and a specific type of scene would correlate with a better player experience compared to a low-fidelity game, using a commercial gaminiscing game, Brukel.

Catch The Butterfly: Using Gaminiscing to Design a Serious Game about Immigrants

Ala Ebrahimi, Brandon Lyman, James Earl Cox, Szeyi Chan, Bob De Schutter

IEEE Conference on GamesPaper

Catch The Butterfly is a narrative game exploring the real, lived experiences of an immigrant. This game aims to provide insights to game designers interested in the gaminiscing method, and to promote empathy and understanding of immigrants.

Catch The Butterfly: A Gaminiscing Game about Immigration

Ala Ebrahimi, Brandon Lyman, James Earl Cox, Szeyi Chan, Bob De Schutter

IEEE Conference on GamesDemo

Explored the utilization of the gaminiscing method in the design of a narrative-driven game, where every game mechanic is derived from the authentic stories of an immigrant.

Pro Bono Office Hour

After working for four years in a different field, I made the decision to pursue a master’s degree in computer science and dive into research. I understand that this journey comes with many questions—whether it’s about transitioning to a new field, finding internships, or starting research.

To help others who are exploring similar paths, I am offering Pro Bono Office Hours. If you have questions about switching your major to computer science, building your resume for internships, or getting started with research, I’d be happy to share my experiences and insights.

I look forward to connecting with you and supporting your journey!

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